The Government launches Navarra ID available to all citizens, a simple, secure and free digital identification via facial recognition
The Government of Navarra is making the Navarra ID mobile application available to citizens. It allows users to create a new credential to identify themselves through biometric technology (facial recognition) in order to access the Regional Administration’s public services electronically, adding to other systems already available such as the digital certificate and the CL@VE system. Navarra ID is a mobile application that enables users to obtain the Navarra Digital ID to identify themselves securely and in compliance with current European regulations. It is 100% accessible and adapted to all abilities.
The project—presented this morning at the IRIS Navarra Hub by the Councillor for Social Rights, Social Economy and Employment, Carmen Maeztu, and the Minister of University, Innovation and Digital Transformation, Juan Luis García—has been developed by both departments, in collaboration with the public company NASERTIC and Veridas.
This system is designed to make procedures easier for all citizens, regardless of their level of digital proficiency, and especially for those who need easier access. It is a simple, secure, free and user‑friendly way to verify identity that avoids the use of passwords to manage services and procedures online. In the initial phase it will only be possible to access the Department of Social Rights’ Social Folder—that is, information about each user’s files with this department. However, this access system could be extended to services of other Government of Navarra departments in future phases.
The Councillor for Social Rights, Social Economy and Employment, María Carmen Maeztu, highlighted that “this initiative will provide an alternative means of identification that will facilitate more inclusive and accessible access to public services, as well as the completion of various procedures, thus helping to reduce the digital divide and promote universal access to digital services.” As Maeztu added, “it is a totally free solution designed to be used by anyone, regardless of their level of technological knowledge.”
For his part, the Minister of University, Innovation and Digital Transformation, Juan Luis García, underlined that “this initiative reflects the digital transformation we are experiencing as a society and puts technology at the service of people.” “Navarra ID is a tool that demonstrates our commitment to digitalisation, innovation and digital inclusion. It enables a secure digital identity that makes it easier to manage procedures, because our goal is to democratise digitalisation and empower people to interact with the Administration in a more agile and accessible way,” he said.
The Government of Navarra has produced an explanatory leaflet and promotional posters about the new digital identity, which will soon be distributed in Basic Social Services offices across the Comunidad Foral, as well as in the Citizen Service Offices in Pamplona / Iruña and Tudela and in the Government of Navarra’s Mobile Office. All these Government of Navarra locations can provide information on how to download this tool.
Additionally, a simple, practical video has been produced that explains step by step how to download and install the Navarra ID application from any mobile device. Once installed and configured for facial recognition (selfie), when the user accesses the Social Folder and requests identification, they will have to tap promoting processes of collective reflection the Navarra ID icon.
Pilot Project Tested to Humanise Technology
During the development of this digital identity card, 39 people with different profiles (older adults, people with disabilities, caregivers and individuals in social inclusion programmes) took part in a practical session to ensure that this technological tool is inclusive, accessible and universal. In this pilot, the usability difficulties encountered were identified in order to modify the detected barriers and thus build the most accessible tool possible.
The testing of the Digital Identity Wallet, developed by the VidAAs Center promoted by the Department of Presidency and Equality, was carried out in November last year in a real‑life test environment in which both users and the developers of the tool co‑created the final version of Navarra’s digital identity wallet.
The methodological basis guiding the session was “open research,” promoting collective reflection processes and expanding and forging links between those who develop technology and end users. Four methodological principles were applied during testing: creating value for the end users of the digital wallet; ensuring that users influence and participate in the process; designing the test to be as representative as possible; and the project’s scalability.
The Government of Navarra will continue to promote the continuous improvement of the Navarra ID application and the progressive incorporation of new services, in order to further enhance the digitalisation and accessibility of public services.
Source: navarra.es
