The Government of Navarre presents NASERTIC’s new website, the first in the regional public sector to meet comprehensive accessibility and easy‑to‑read standards
The Department of Presidency and Equality has presented at the Palace of Navarre the new NASERTIC website (Navarra de Servicios y Tecnologías, S.A.), which becomes the first website of the Government of Navarre and its public companies to be designed from the outset applying three UNE standards, written entirely in plain language, and incorporating most of its content in easy‑to‑read format.
The event featured interventions by the Vice President and Minister of Presidency and Equality, Javier Remírez; the Managing Director of NASERTIC, Luis Campos; the President of Fundación Iddeas, Luis Casado Aguilera; and Vanesa Alonso Casado, representing ANFAS and the technical team of the Cognitive Accessibility Office of Navarre (OACNA).
During his remarks, Vice President Javier Remírez emphasized that accessibility “is not an add‑on or a trend: it is a democratic obligation and a clear strategic priority for the Government of Navarre.”
Remírez stressed that the regional government is committed to “a more accessible, understandable, and inclusive administration that leaves no one behind,” noting that cognitive accessibility, plain language, and easy‑to‑read content “are tools to guarantee rights, not merely to improve websites.”
He also placed this initiative within the commitment recently expressed in the Parliament of Navarre to advance toward an administration designed for people who currently encounter barriers in public information. “Governing well also means communicating well, and communicating well means being understood,” he concluded.
A strategic decision to put people at the center
NASERTIC’s Managing Director, Luis Campos, explained that the new website is the result of “a conscious decision: to put people at the center.” He noted that the project required rethinking content, structures, language, and internal processes. Campos highlighted that NASERTIC not only focuses on infrastructures, technology, and services, but also promotes public values through digital means. “NASERTIC is setting the path and serving as an example for other public companies,” he said.
The Managing Director expressly thanked the work of NASERTIC’s internal team—especially the Communication, Systems, and Data Center areas—as well as the collaboration of Fundación Iddeas and ANFAS. “Public innovation is not always about doing something new, but about doing it better for more people,” he noted.
For his part, the President of Fundación Iddeas, Luis Casado Aguilera, emphasized that “digital accessibility is a matter of social justice and service quality.” He recalled that compliance with the UNE‑EN‑301549:2022 standard guarantees equal opportunities in the digital sphere. Casado noted that digital accessibility not only benefits people with disabilities but also enhances the experience for all citizens. He further highlighted that this quality attribute must be present from the beginning of any project, from the initial brief to the final delivery.
“When a website and its information are accessible, citizens gain autonomy and dignity,” he stated.
Finally, Vanesa Alonso Casado explained that cognitive accessibility involves ensuring that information is understandable for all people. To that end, a methodology was applied based on content analysis, the creation of easy‑to‑read texts according to the UNE 153101:2018 EX standard, and a continuous validation process. Alonso highlighted that this website stands out for its clear structure, direct language, and navigation designed for everyone from the very beginning. “Accessibility is planned, designed, developed, and maintained. And here it has been done properly and with quality,” she said.
A website designed for everyone
The new portal incorporates, among other measures, full keyboard navigation, compatibility with screen readers, text alternatives for images, accessible forms, subtitled videos with sign language, and a public accessibility statement with a channel to report possible barriers.
The website integrates three levels of language: technical, plain language in accordance with the UNE‑ISO 244951:2024 standard, and easy‑to‑read content, facilitating access to information for people with different levels of comprehension.
The project has been validated with the participation of people with visual, hearing, physical, and cognitive disabilities, in collaboration with specialized organizations, reinforcing a participatory model of digital design.
The Government of Navarre has stated that this initiative represents a starting point for extending universal accessibility and plain language across the entire regional public sector.
